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Shipping & Delivery

Shipping Policy

Due to the current COVID-19 pandemic & Eskom loadshedding we MAY experience delays in shipping time. Please be patient with us, as we all try to navigate this difficult time.

Thank you for visiting and shopping at www.skinmush.co.za Following are the terms and conditions that constitute our Shipping Policy.
Standard Delivery (2-4 Business Days) – R70
Express Delivery (1-2 Business Days) – R120

FREE SHIPPING?

All orders over R599* automatically qualify for free shipping.

If your order is placed on a Saturday or Sunday, your order will be shipped on Monday.

SHIPPING & HANDLING

We offer standard shipping throughout South Africa. We do not ship outside South Africa. Our operating hours are Monday - Thursday, 8am-5pm, and Fridays 8am-3pm. Our warehouse is closed on weekends and public holidays.

DOMESTIC SHIPPING POLICY
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. All our orders are delivered through our standard deliver process domestically by land and not through AIR, because the product is liquid in nature, government guidelines to be followed of item restriction.If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Bulk orders can also be made through directly contacting the team of Cure Mantra.

PROCESSING & SHIPPING TIME

Fastway Couriers & The Courier Guy door-to-door standard shipping within 2- 5 business days. The time frames shown above will be extended for remote areas. Please note we do not deliver to P.O. Boxes, we make use of door-to-door delivery. A signature is required on receiving goods. Delivery via courier service may be delayed due to high volume periods, weekends, public holidays, weather, strikes, etc. Please contact Fastway Couriers & The Courier Guy  for more information.

We cannot guarantee order modifications, address changes, or cancellations once an order has been placed. Please note, we do not take responsibility for any stolen, lost packages or delays during transit. Please reach out directly to Fastway Couriers & The Courier Guy  for such issues.

With the possible exception of shipments during special promotions, new product launches, holidays, or other seasonal fluctuations, orders are processed within 1 business day from when the order was placed.

Once an order has been processed and shipped, it typically takes 2-5 business days to arrive using Fastway Couriers & The Courier Guy, depending on the destination. Please be aware that orders could arrive in multiple packages. We cannot be responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control. Delays may also be experienced due to Eskom loadshedding across South Africa.

Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

WHERE DO WE SHIP

We currently ONLY ship within South Africa. We endeavour to ship out of South Africa soon.